Western Avenue Medical Centre

Reception Opening Times
Monday-Friday: 8.00am - 6.30pm
Call : 01244 390755

Out of hours
6.30pm - 8.00am & weekends
Call: 01244 385300


 Welcome to Western Avenue Medical Centre

Home page
Practice information
Registering with the surgery
(New, temporary and visitors)
Surgery and staff
Booking an appointment
Repeat prescriptions
Choose & Book
Sickness certificates
Test results
Patient rights and responsibilities
Patient Participation Group
Access to medical records
Summary care records
Disabled access and parking
Feedback & Complaints
Standard charges
Contact us
A day in the life of a GP
Breast screening
Contraceptive services
Cervical screening
Child health
Travel vaccinations
Flu vaccinations
Maternity services
Minor surgery and injuries
Women's & Sexual Health Clinic
Health Information
Lifestyle information
Self Help - Common illnesses
Self Help - Mental health
Carers - Support & information
Sexual health
Alcohol - Information & support
Download forms
Web site information
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Website T&Cs

Page last updated July 2, 2015

Named GP for each patient

It is now a requirement that all patients have a named GP. The named GP will be responsible for co-ordinating all services relating to your care. This change will not affect the way in which you book appointments and you will still have a choice as to which GP you see.

Unless previously informed otherwise, your named GP will be:

  • Patients with a surname beginning A to L: Dr Mark Adam
  • Patients with a surname beginning M to Z: Dr Raj Avula

Mental Health Support

Download a very useful leaflet containing information on books, links and mobile phone apps relating to common mental health problems.


NHS Friends and Family Test

The NHS Friends and Family Test has been introduced across all GP Surgeries. The test asks you to reflect on your recent experiences of our service and rate accordingly. There will also be one follow up question. The forms will be handed to patients during one clinic each month. However, if you wish to participate and have not been handed a form then please ask at reception.

Results of the test are published on a monthly basis, click here to read them.

Read the latest GP Patient Experience Survey results.

Improving 'Patient Access' and 'Ordering Prescriptions'

We have introduced new ways for you to access our services, please download the leaflets below to find out more:

Electronic Prescription Service please read the following two leaflets:

Repeat prescriptions, you don't have to come to the Medical Centre:

Western Avenue Medical Centre serves patients in Blacon and the surrounding area, we have 4 GPs supported by nurses and administrative staff.

Our practice and our GPs are all members of West Cheshire Clinical Commissioning Group.

We offer a comprehensive range of general medical and health care services for you and your family which we are always seeking to expand and improve. The staff who work at the practice are part of our health care team working for your benefit.

FacebookThe information on this website will give you and your family all the information you require about the practice and many aspects of your health and lifestyle.

You can also follow us on Facebook.

West Cheshire Clinical Commissioning Group News

Download the latest newsletter from the West Cheshire Clinical Commissioning Group.

NEW - Women's and Sexual Health Clinic

We now offer regular clinics on alternate Monday afternoons - find out more.

Includes: Coil (IUD/IUS) fitting, contraceptive implants, menopause advice and pre-gregnancy advice.

How information about you helps us to provide better care

Confidential information from your medical records can be used by the NHS to improve the services offered so we can provide the best possible care for everyone. This information along with your postcode and NHS number but not your name, are sent to a secure system where it can be linked with other health information. This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you.

You have a choice. If you are happy for your information to be used in this way you do not have to do anything. If you have any concerns or wish to prevent this from happening, please speak to practice staff or ask at reception for a copy of the leaflet How information about you helps us to provide better care or download it here.

More information can be found here www.nhs.uk/caredata.

TriageHow to book an appointment or get urgent medical advice.

TriageVisit the West Cheshire CCG Choose Well website for help in choosing the best service for you.

We offer 24 hour coverage using three services:

Appointments during surgery hours

Extended Hours Service

Out of Hours

Monday to Friday
08.00 – 18.30

Please call
01244 390 755

Monday – Friday
18.30 to 20.00 &
Saturday 10.00 - 12.00

Please call 01244 385422, between 08.00 and 18.30

All other times
18.30 - 08.00

Please call
01244 385 300

Click here for more information on booking an appointment.

If you have any questions such as Who do I need to see for my problem? or Where do I go when my GP surgery is closed? then download our Access Guide.

Your PracticeIt's your practice

Download the document It's Your Practice from the Royal College of General Practitioners to find out more about GP Practices.

This guide explains how to register, the information we hold and your responsibilities as a patient.

Half Day Closures for Training

We are required to close one afternoon a month for staff training from 12-5.  During these hours, if you require emergency access to a GP please contact Out of Hours on 01244 385 300. For a list of half day closures please click here.

Patient Rights and Responsibilities

The doctors and staff at this surgery are here to help you and want to provide the best possible standard of care. Occasionally doctors and staff are faced with verbal abuse, threats and even physical violence. This type of behavior is unacceptable and we will not tolerate it. You can read more here.

Patient Participation Group

Patient Experience Network We have a Patient Participation Group (PPG), you can read more about the PPG here.

Next meeting: December 10 at 3.00pm.

You can also leave a comments slip at reception.

News and information

Travel Vaccinations Travel vaccinations
With Summer approaching don't forget to get your vaccinations up to date- find out more here.
NHS Choices NHS Choices
Visit the NHS CHoices website for more information on health and healthy living.
NHS West Cheshire Clinical Commissioning Group (CCG)
Our medical centre is part of the West Cheshire Clinical Commissioning Group (CCG) - find out more here.

For general information on patient care visit www.patient.co.uk

Lifestyle information

Lifestyle services
Well women clinics
Smoking Cessation clinics
Alcohol advice
Sexual health
Weight and diet
Self help
Western Avenue Medical Centre, Gordon Road, Blacon, Chester, CH1 5PA
Tel: 01244 390755 / 01244 371218    Fax: 01244 383955
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