The surgery is open Monday to Friday 8am to 6:30pm. Appointments are available with a range of healthcare professionals. These include GPs, Advanced Nurse Practitioners, Practice Nurses, Healthcare Assistants, Pharmacist, Physiotherapist, and Mental Health Professionals.
When ringing to book an appointment you will be asked the nature of your problem. This enables you to be seen by the most appropriate person.
The practice operates a strict minor illness/injury policy. If you present with a minor illness/injury you will be booked an appointment with an Advanced Nurse Practitioner in our minor illness/injury clinic, where available. This helps to ensure that patients with more complex health needs can be seen by a GP.
There are 3 options depending on the time of day. You can register with Patient Access to book online by clicking here, but please note that you must register in person at the surgery before you can access this facility. You can also use this login to book repeat prescriptions.
1. Surgery appointments
GENERAL PRACTICE ACROSS THE COUNTRY IS SEEING A CONTINUED INCREASE IN DEMAND FOR APPOINTMENTS.
You can make an appointment by ringing 01244 390755 Monday to Friday 8.00am to 6.30pm. It is important to remember that all consultations with the practice team are by appointment only.
The GPs have booked clinics from 8.40am to 11.40am and 3pm to 5.10pm. Late appointments for people who work are available at 6pm.
Appointments can be made online using the Patient Access service.
The nurse clinician and practice nurses have clinics throughout the day. Please call the surgery.
Please note that when patients pre-book appointments in advance we see a huge amount of missed appointments, either because patients forget or no longer need their appointment.
Work with us to avoid unnecessary appointments and create availability for those who need it.
If you are too ill to attend surgery please telephone before 10.30am to request a visit at home that day.
Requests placed after midday will usually be visited the following day unless medically urgent. Please give an outline of the problem to help the doctor assess its priority.
2. Surgery extended hours
There is a book ahead service for all patients locally which is an opportunity to book a routine appointment with a GP or Practice Nurse outside of usual GP practice opening hours.
This will not necessarily be your practice GP but doctors and nurses working in the Out of Hours service. This service should be useful for patients who work and find it difficult to attend during the day. Appointments will be bookable up to two weeks in advance and at least 48 hours in advance. Leaflets with more information are available in the surgery.
Doctors and practice nurses will have limited access to patient clinical notes and will not provide chronic disease management, childhood vaccinations and IUCD (coil) fitting.
Patients requiring an appointment can ring between 8am and 6.30pm on 0300 123 7743.
Clinics are available at:
Monday to Friday:
- 18:30 to 21:30 in Chester and Ellesmere Port
- 18.30 to 20:00 in Helsby (2 evenings, Monday and Tuesday)
- 18:30 to 20:00 in Tarporley (3 evenings, Wednesday, Thursday and Friday)
- 18.30 to 20:00 in Malpas and Neston (2 evenings Monday and Thursday, start date to be arranged)
- 09:00 to 14:00 in Chester, Ellesmere Port, Tarporley
- 09:00 to 12:00 in Malpas and Neston (start date to be arranged)
- 10:00 to 15:00 in Chester and Ellesmere Port
- 09.00 to 14.00 in Tarporley
3. Out of Hours Service.
An urgent health care problem is one that cannot safely wait until the next routine surgery. If you need urgent medical advice or attention from a GP outside of normal surgery hours, please ring Freephone NHS 111 and they will arrange Out of Hours care.
- To request a sick note you must first complete a sick note application form. These are available from reception. The GP will consider your application within 48 hours. If the GP decides that you require an appointment, you will be contacted by a member of the reception team to arrange this.
- Periods of absence less that 3 days do not need certificates.
- Between 3 and 6 days self-certification can be used by completing a form SC1 at reception – you do not need a doctors note despite what your employer may or may not say.
- Sickness certificates, completed and signed by your doctor are required when a period of absence from work due to illness is longer than 6 days.
- We cannot issue a note in retrospect unless we have seen you with the illness in question.
Blood and X-ray results are available by telephone after 2.30pm.
Results will only be given to the patient for confidentiality reasons.
Please check that results are back before attending your follow up appointment.
Page updated: 10 November, 2017